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Posted by ibskippy on 11/16/2009
Here is what happened to me with Geico. I sent this letter to the Corporate office today. November 16, 2009 To Whom It May Concern: I would like to inform you of my recent experience with Geico Claims. I pay over $1,000 a year for car insurance and on October 21, 2009 I was involved in a single vehicle accident. I filed my claim promptly following my release from the emergency room. I was informed that an adjustor would be in touch with me within 24 hours. I contacted Geico on 10/23/2009 after not hearing from an adjustor. I was told at that time that my car had been picked up from Lee Hi Travel Plaza in Lexington, VA and was being transported to the total loss center. Saturday and Sunday are nonworking days for the adjustor therefore he would contact me on Monday, October 26, 2009, which he did. He stated that the car was a total loss and he was submitting the report to Geico that day. I check online on 10/27/2009 and the report was available on the Geico website dated 10/27/2009. I called the adjustor on 10/28/2009 and asked him what the next step was. He informed me that Geico would contact me and send me the paperwork needed to complete the claim. I checked online every day until November 3, 2009. At which time I contacted the adjustor again to find out why Geico had not contacted me. He stated he would call them and find out. I called Geico directly on November 5, 2009 and stated that I had not received any paperwork. I was told there was a hold up that no information had been received from the adjustor therefore; I would need to contact the adjustor again. I promptly called the adjustor who stated that he gave Geico the information and he did not know what the holdup was. Geico called me back ten minutes later to tell me that I needed to send the signed title into the salvage department. I mailed the title on November 9, 2009 via priority mail. It was delivered on 11/15/2009. I contacted Geico today, 11/16/2009 and was told that it has not been received or processed at this time and that my rental coverage would not be extended past my policy limit regardless of the fact that GEICO, NOT ME has delayed this whole process. My rental will expire on 11/18/2009. I am pissed to say the least that I still do not have a check and now will not have a rental car because Geico cannot communicate with its adjustors and vice versa. I am told there is nothing to be done that I am at my policy limit and that is it. I think it is outrageous that my hard earned money goes to an insurance company that will drag their feet on a claim until I am at my coverage limit. Then tell me there is nothing they can do for me even though the delay is on them. I now will not have a rental car nor a check to rectify the situation. I am anger and upset and will be switching my coverage to another company as soon as I can find a new car (if I ever received a check). My car and renters insurance will be with another company as soon as possible. I understand I am but one measly little customer to you in the scheme of things and none of this will matter to you but I will make sure my voice is heard. I will make sure all my friends and family never obtains insurance with your company! Sincerely your soon to be former customer you do not care about!! Brandy
Posted by daknightfall on 10/16/2009
I thought i could get my windshield replaced (It's cracked), geico told me they would call me back in a few days, they did. and they said no. What kind of insurance company refuses to replace glass? This winter i will not be surprised if the windshield smashes in, and i have no way to keep it from happening. And i thought in the state of kentucky they were required too replace it one time... Watch me loose my job because i cant get to work this winter.
Posted by Jen12345 on 9/1/2009
A rock hit my windshield while driving on the highway and created a quarter-sized nick. Geico fixed my nick for free and it is not considered a claim!
Posted by ILOVELAKB on 8/7/2009
I HAVE BEEN INSURED WITH GEICO FOR 8 YEARS AND CAN SAY THAT I HAVE NEVER HAD BETTER SERVICE IN MY LIFE. I LIVED IN ARIZONA AND WHEN I MOVED TO CALIFORNIA IT WAS AS EASY AS 1 2 3 TO MOVE MY INSURANCE WITH ME. I COULD HAVE FOUND CHEAPER INSURANCE BUT NEVER THE SAME GREAT SERVICE I RECEIVE FROM GEICO. SPEAKING FROM EXPERIENCE BEING AN INSURANCE AGENT I CAN HONOSTLY SAY GEICO HAS THE BEST CLAIMS SERVICE. IN ADDITION TO HAVING GREAT CLAIMS SERVICE GEICO HAS GREAT EMPLOYEES WHO REALLY CARE ABOUT INSURING YOU CORRECTLY. THE WORKERS AT THE LOCAL YUMA OFFICE OFFER GREAT SERVICE AND ARE VERY KNOWLEDGEABLE ON INSURANCE. YES U MIGHT BE ABLE TO FIND CHEAPER INSURANCE BUT ARE YOU GOING TO BE COVERED CORRECTLY IF SOMETHING HAPPENS OR WILL YOUR CLAIM BE COVERED?????
Posted by kievmc on 6/1/2009
One of the most expensive insurance i have ever inquired with. Do you honestly think that you can save money on car insurance with this company when they are spending millions to billions on tv commercials. I see them every time a show goes to a commercial...
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