Liberty Mutual Insurance Company
In Business Since 2007
Serving your Local Area.
At Liberty Mutual, we're focused on doing the right thing. To us, that means helping our customers live safer, more secure lives.
About Liberty Mutual Insurance Company
Here are just a few of the benefits you'll enjoy as a Liberty Mutual policyholder:
24/7 Claims Assistance
Liberty Accident Forgiveness
Unlimited Rental Coverage
24-hour Emergency Home Repair
And you may be eligible for an Affinity Discount of up to 15%! Liberty Mutual partners with more than 9,000 companies, credit unions, alumni and professional associations to offer group savings on our auto and home insurance products. If you're a member of one of these groups, you could save up to 15%.
Disclaimer: Loss must be covered by your policy. Service provided through Insurer's World, Canton, Mass. Forgiveness for your first accident is not available in all states, and is subject to eligibility requirements. Please contact Liberty Mutual for details. You must purchase rental coverage, elect to have your car repaired at a Total Liberty Care facility and allow Liberty Mutual to arrange for the rental car. Program availability varies by state. Insurance coverages, discounts and credits vary by state. Where permitted by law, applicants are individually underwritten; coverage provided and underwritten by Liberty Mutual Insurance Company and its subsidiaries and affiliates, 175 Berkeley Street, Boston, Massachusetts.
Reviews
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Untruthful Business
Posted by Ferris82 on 7/17/2009
My husband bought a full coverage auto insurance policy with Liberty Mutual back in January 2009. In March of 2009, we received a letter stating that our full coverage is suspended becasue we didn't get our cars inspected. We were never informed that we needed to get these inspections and it doesn't state this anywhere on our policy contract. Liberty told my husband that they could give him a list of places to take our cars for the inspections, he said he wanted to talk to our car dealership first. The next day he called Liberty to get the list of inspection places and the lady he spoke with said that we no longer needed the inspections, that our coverage would be fine. In April, 2009 - I was rear ended in a collision. When I called to make the claim, they didn't say anything about plan coverage change, etc. I was hit in a recent collision on June 17th and when I called to make the claim, they said I no longer had full coverage and that my collision woudl not be covered! I was completely shocked! For the past few weeks, my husband has been trying to speak with managers at Liberty to get this coverage dispute handled and get our full coverage reinstated so that I am covered on both of the recent collisions. They had him get in touch with over 5 different Liberty staff all giving him the run around and not helpful in any way. I was also in touch with several contacts who all didn't know what to do about it and had me talk to person after person in which I had to explain the situtation each time to the new person. Not only was our contract changed without notification and authorization, the customer service was horrible! I feel that Liberty Mutual was not up front on what was required of us to make sure that we were fully covered and their service was the worst I've ever dealt with, they don't seem like they know what they are doing and are not truthful when signing people up for new policies!
casacove
Posted by 1casacove on 5/18/2009
I was in an accident in Mississippi, traveling from Mobile, Alabama to Cheyenne Wy. My insurance called me to find out why I didn't have the vehicle in the shop yet. They paid for everything!! They were WONDERFUL... I have had This insurance in California for my home, house and boat. Never a problem. Now in Mobile I have the insurance for my auto and my Travel Trailer!!! Awesome. I have been a customer for 15 yrs!!!
Satisfied Customer
Posted by n0119049 on 4/22/2009
The sales rep at Liberty Mutual, J. Brent Kindle was the most helpful insurance agent I've ever had. He took the time to explain my insurance coverages and answer all my questions. Previous insurance agent simply wanted to make the sale and did not care if I was insured properly or understood what I had. Brent was very thourough, patient, kind, and seemed to really care about me and my family. The service I've recieved at Liberty Mutual has been excellent. I've called to ask questions and make changes to my policy and have always been treated with the utmost respect and have always had my call resolved with one phone c
Great Service and Savings
Posted by GoDaddy on 3/4/2009
My agent Laurie Lum saved me over $1000 and gave me great service. If you are looking to save money this year give Laurie Lum a call at 503-593-8139. She is wonderful to work with.
Awsome Rates!!!!!!!!!!!!!
Posted by costogan21 on 9/22/2008
I had such a wonderful experience with my agent John Belcher here in Tallahassee. Not only did he save me $500.00 on my rates, but he was kind and professional. I recommend him to anybody is is looking for affordable car insurance with service to boot.
